Tips on Training others in Hospitality Management
The following 10 points are a guide to assist you in motivating and ensuring the right type of person is entering our Industry.
1. Explain about the flexibility the industry offers & the doors that it opens around the world.
Be enthusiastic about the opportunities that the Hospitality industry offers; concentrate on the positives, negative talk only downgrades you as a Trainer.
2. Meeting so many different people from all walks of life.
Talk to them about Hospitality has no real social boundaries, from dealing with the rich & famous to dealing with your family & friends.
3. Your ability to network and share work experiences.
It is important to ensure that all participants understand the role of Networking with other businesses and people that can help make life easier at the same time as help grow their business.
4. Growing industry with so much scope.
Outline the Job opportunities and variety that exists within a industry that is growing at a rapid rate.
5. The need to develop good interpersonal skills.
Talk about putting yourself in other peoples shoes, learn to understand why people react a certain way, and to make decisions once all factors have been considered.
6. The need to work outside the circle.
This industry thrives on creative people, we need people that are prepared to work outside their comfort zone, to take calculated risks and not to be afraid to try again because of one failure.
7. The need to be PASSIONATE!!!
The simple nature of the industry has no place for people who have not got PASSION, ENTHUSASIM, and HIGH ENERGY & COMMITMENT. Need I say anymore?
8. The desire to want to promote all aspects of the Hospitality industry.
Be a leader and spokesperson for our industry. Manage people to understand the importance and meaning of the word Hospitality.
9. To be a team player.
It is important to highlight how we can all benefit by working as a team, due to the unpredictability of customer demand. You cannot always know when you will be busy, however if you have a team that is multi skilled and willing to work together it will minimise any customer dissatisfaction.
10. To share all successes & to promote a positive attitude when things go wrong.
To always reward & recognise all achievements and to encourage and support when things are tough or go wrong.
THESE TEN POINTS WILL ONLY BE SUCCESSFUL IF YOU AS A TRAINER ARE PASSIONATE AND COMMITTED TO THE HOSPITALITY INDUSTRY.
