The roles and responsibilities of a hospitality manager

If you want to manage a sector of the hospitality industry, you’re in luck, as there’s lots of different types of work available!

A post-Covid Australia may look similar to the roaring 20s (1920s, that is!) with celebrations, parties, and outings every night of the week to make up for lost time.

If you want to work in hospitality management, you need to get the right qualifications and training to stand out.

There are various hospitality courses in Brisbane, including in management, that you can pursue to help chase the role you desire!

What are four basic duties of hospitality management?

When you are the manager of a hospitality venue, you are in charge of the venue’s staff, health and safety requirements, and other niche responsibilities, including bookkeeping and reputation management.

We delve into detail of what some of these day to day tasks look like.

Staff management

Maintaining staff wellbeing is important in your job as a manager. You also need to make sure that scheduling is done accurately and well in advance, accounting for particularly busy periods or upcoming special holidays.

You’ll also manage adjustments for last-minute roster changes, as well as the recruitment and hiring process for new employees.

Staff management also includes conflict resolution, ensuring that each team member feels comfortable, confident, and safe in their workplace.

As you can see in staff management alone, there are a range of tasks you’re responsible for. 

The right hospitality industry training arms you with the knowledge to tackle these tasks head-on, creating a productive and positive work environment that is reflective on not only your team members, but the customers they serve.

Health and safety

The manager is responsible for abiding by the industry’s rules and regulations in terms of health and safety.

Legal obligations for food health and safety mostly revolve around handling, storing, and hygiene, and include requirements such as:

  • Proper refrigeration and freezer temperatures for all stock
  • Not serving food past its expiration date
  • Proper cleaning of utensils, plateware, and glassware
  • Cleaning of kitchen, appliances, and equipment
  • Dining room cleaning including tables, floors, walls, counters, and windows
  • Cleaning toilets and other common areas
  • Encouraging staff to stay at home if they are sick or have symptoms

A healthy and energetic team is reflected in the business you run, and the experience customers have. Ensure staff support the rules and that each team member is playing their role in creating and maintaining a clean, hygienic and safe environment.

Bookkeeping

As well as health and safety, you may also be responsible for financials such as payroll, superannuation, and annual leave.

Depending on the size of your venue or establishment, your business may have an internal HR or bookkeeping team.

In other such cases, you may need to manage minor aspects of day-to-day bookkeeping. However, many small businesses instead opt to outsource their bookkeeping to ensure they can leave the numbers to a professional, leaving you free to focus on other aspects of business.

Reputation management

Upkeeping a venue’s reputation covers a whole range of requirements, from ambiance and decor through to online reviews, social media, and your website.

Depending on if you are also the owner or director of the restaurant, you may be in charge of conceptualising the theme and design of the restaurant as a whole.

If you are the manager, then your role will be to instill and maintain them consistently, as per the owner. This also includes the attitude and dress code of the staff, the design and decor of dining spaces (including segments such as a bar and restaurant space), and the menu. 

Your online persona should reflect your venue’s reputation as well, to ensure a consistent brand voice. Encourage reviews from happy clients, and treat negative reviews with tact, respect, and honesty.

What are examples of hospitality management?

The avenues for hospitality management aren’t just kept in the confines of managing a restaurant.

The industry includes a vast range of venues, including:

  • Hotels and resorts
  • Pubs and bars
  • Restaurants and cafes
  • Cruise ships
  • Casinos
  • Event planners and caterers

How do you become a hospitality manager?

Academia is a tertiary institution with campuses in both Melbourne and Brisbane.

We have multiple hospitality courses that you can study depending on your career goals, and the sector in which you wish to focus.

SIT50416 – Diploma of Hospitality Management

When you study the Diploma of Hospitality Management at Academia you study for six months which includes one term of coursework and one term of work placement in a sector of your choice.

Academia arranges the placement for you, thanks to its venue partnership with some of Melbourne and Brisbane’s most reputable hotels and restaurants.

The Diploma of Hospitality Management course has two streams you can choose from: the Commercial Cookery stream or the Patisserie stream.

Both streams have the same 13 core units and also 15 electives which differ according to which stream you pursue.

During the coursework term you will study skills such as how to prepare and monitor budgets and kitchen demonstrations and training.

The Diploma incorporates units from the Certificate IV of Commercial Cookery/Patisserie and it is recommended that you do these courses together, but it may not be essential.

SIT60316 – Advanced Diploma of Hospitality Management 

The Advanced Diploma in Hospitality Management in Australia is a continuation of the Diploma. You must complete the Diploma to pursue the Advanced Diploma.

The Advanced Diploma includes an additional six months of study following the Diploma.

In the Advanced Diploma, you will learn skills such as developing and managing marketing strategies and how to recruit, select, and induct staff.

Ready to get started? Enrol now!

We’d love to welcome you to Academia in Brisbane or Melbourne

Academia offers hospitality courses online, so you can enjoy a blended environment that combines online and in-person learning.

When you study hospitality in Brisbane or Melbourne, you will also participate in a hospitality internship in Australia. Academia will organise this on your behalf with our network of five-star establishments.

Contact Academia today on (07) 3001 5300 for our Brisbane campus or (03) 9671 4755 for our Melbourne campus, or alternatively, fill out this form.